At the top of the Dashboard page you will find the 3 most recent alerts. Those are hints about specific developments and help you to stay on track with your Online Reputation Management. The number highlighted in red indicates how many alerts are open and need to be taken care of.
Clicking on “All alerts” will navigate you to the statistics menu, where all alerts are listed in the stream and an evaluation can be found.
For each alert you have various options available:
Change the status from open to resolved
See suggested actions or go to the related review
Create a to-do related to the insight
Green: positive development (e.g. review with high rating )
Red: critical development (e.g. review with low rating)
Yellow: development in specific guest segment ( e.g. several reviews from specific age group)