At the top of the Dashboard page you will find the 3 most recent Insights. Those are hints about specific developments and help you to stay on track with your Online Reputation Management. The number highlighted in red indicates how many Insights are open and need to be taken care of.
Clicking on “All Insights” will navigate you to the statistics menu, where all insights are listed in the stream and an evaluation can be found.
For each Insight you have various options available:
- Change the status from open to resolved
- See suggested actions or go to the related review
- Create a to-do related to the insight
- Green: positive development (e.g. review with high rating )
- Red: critical development (e.g. review with low rating)
- Yellow: development in specific guest segment ( e.g. several reviews from specific age group)