Overall

The left box presents  the customer satisfaction index for the time frame selected in the filter, as well as the number of reviews collected. 

Reviews

In the central box, your reviews are separated into positive, neutral and negative scores.

Reviews between 100-75 % are considered as positive reviews, 74-40 % count as neutral and 39-0 % as negative. You can click on the smileys to access the individual reviews.

NPS

The right box displays your Net Promoter Score. This score is calculated based on the question “How likely are you to recommend us to a friend or colleague?” in your Customer Alliance questionnaire. It is a number between -100 and 100. If this question is not part of your survey, then no score will be displayed.

Invitations

This section of your dashboard provides you an overview of how many customers have been invited to submit a review and how many emails could not be delivered (for example due to  wrong spelling). Additionally, you can see how many customers have opened the questionnaire (Click-rate) and how many have submitted a review (Return rate).

Did this answer your question?