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User Guide
User Guide
In this section you will find descriptions of all features
S
28 articles in this collection
Written by
Alena Povarova,
Maja,
and
Stewart Taylor-McLaughlin
1. Dashboard
1.1. Header
Written by
Maja
Updated over a week ago
1.2. Alerts
Written by
Maja
Updated over a week ago
1.3. Filter & Compare function
Written by
Maja
Updated over a week ago
1.4. General KPIs
Written by
Maja
Updated over a week ago
1.5. General overview
Written by
Maja
Updated over a week ago
2. Analytics 360
2.1. Overview
Written by
Maja
Updated over a week ago
2.2. Insights
Written by
Maja
Updated over a week ago
2.3. Distribution
Written by
Maja
Updated over a week ago
2.4. Competitors
Written by
Maja
Updated over a week ago
2.5. Text analytics
Written by
Alena Povarova
Updated over a week ago
2.6. TripAdvisor Ranking
Written by
Maja
Updated over a week ago
2.7. Segmentation
Written by
Maja
Updated over a week ago
2.8. Survey results
Written by
Maja
Updated over a week ago
3. Communication
3.1. My customer list
Written by
Maja
Updated over a week ago
3.2. Email subscribers
Written by
Maja
Updated over a week ago
3.3. Blocklist
Written by
Maja
Updated over a week ago
4. Reviews
4.1. reviews
Written by
Maja
Updated over a week ago
4.2. Direct feedback
Written by
Maja
Updated over a week ago
5. Reports
5.1. Export
Written by
Maja
Updated over a week ago
5.2. Email Reports
Written by
Maja
Updated over a week ago
6. Targets
6.1. Define & track
Written by
Maja
Updated over a week ago
7. Settings
Set up In-email survey question
A higher response rate and even more valuable feedback.
S
Written by
Stewart Taylor-McLaughlin
Updated over a week ago
7.1 General
Written by
Maja
Updated over a week ago
7.3 Automated sending
Written by
Maja
Updated over a week ago
7.4 Survey builder
Written by
Maja
Updated over a week ago
7.5 Design
Written by
Maja
Updated over a week ago
Voice of the Customer knowledge base
Voice of the Customer- what is it?
Written by
Alena Povarova
Updated over a week ago
Customer Effort Score (CES)
Written by
Alena Povarova
Updated over a week ago