User Guide

In this section you will find descriptions of all features

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28 articles in this collection
Written by Alena Povarova, Maja, and Stewart Taylor-McLaughlin

1. Dashboard

1.1. Header

Written by Maja
Updated over a week ago

1.2. Alerts

Written by Maja
Updated over a week ago

1.3. Filter & Compare function

Written by Maja
Updated over a week ago

1.4. General KPIs

Written by Maja
Updated over a week ago

1.5. General overview

Written by Maja
Updated over a week ago

2. Analytics 360

2.1. Overview

Written by Maja
Updated over a week ago

2.2. Insights

Written by Maja
Updated over a week ago

2.3. Distribution

Written by Maja
Updated over a week ago

2.4. Competitors

Written by Maja
Updated over a week ago

2.5. Text analytics

Written by Alena Povarova
Updated over a week ago

2.6. TripAdvisor Ranking

Written by Maja
Updated over a week ago

2.7. Segmentation

Written by Maja
Updated over a week ago

2.8. Survey results

Written by Maja
Updated over a week ago

3. Communication

3.1. My customer list

Written by Maja
Updated over a week ago

3.2. Email subscribers

Written by Maja
Updated over a week ago

3.3. Blocklist

Written by Maja
Updated over a week ago

4. Reviews

4.1. reviews

Written by Maja
Updated over a week ago

4.2. Direct feedback

Written by Maja
Updated over a week ago

5. Reports

5.1. Export

Written by Maja
Updated over a week ago

5.2. Email Reports

Written by Maja
Updated over a week ago

6. Targets

6.1. Define & track

Written by Maja
Updated over a week ago

7. Settings

Set up In-email survey question

A higher response rate and even more valuable feedback.

Written by Stewart Taylor-McLaughlin
Updated over a week ago

7.1 General

Written by Maja
Updated over a week ago

7.3 Automated sending

Written by Maja
Updated over a week ago

7.4 Survey builder

Written by Maja
Updated over a week ago

7.5 Design

Written by Maja
Updated over a week ago

Voice of the Customer knowledge base

Voice of the Customer- what is it?

Written by Alena Povarova
Updated over a week ago

Customer Effort Score (CES)

Written by Alena Povarova
Updated over a week ago