User Guide

In this section you will find descriptions of all features

27 articles in this collection
Written by Alena Povarova and Maja

1. Dashboard

1.1. Header

Written by Maja
Updated over a week ago

1.2. Alerts

Written by Maja
Updated over a week ago

1.3. Filter & Compare function

Written by Maja
Updated over a week ago

1.4. General KPIs

Written by Maja
Updated over a week ago

1.5. General overview

Written by Maja
Updated over a week ago

2. Analytics 360

2.1. Overview

Written by Maja
Updated over a week ago

2.2. Insights

Written by Maja
Updated over a week ago

2.3. Distribution

Written by Maja
Updated over a week ago

2.4. Competitors

Written by Maja
Updated over a week ago

2.5. Text analysis

Written by Maja
Updated over a week ago

2.6. TripAdvisor Ranking

Written by Maja
Updated over a week ago

2.7. Segmentation

Written by Maja
Updated over a week ago

2.8. Survey results

Written by Maja
Updated over a week ago

3. Communication

3.1. My customer list

Written by Maja
Updated over a week ago

3.2. Email subscribers

Written by Maja
Updated over a week ago

3.3. Blocklist

Written by Maja
Updated over a week ago

4. Reviews

4.1. Public reviews

Written by Maja
Updated over a week ago

4.2. Direct feedback

Written by Maja
Updated over a week ago

5. Reports

5.1. Export

Written by Maja
Updated over a week ago

5.2. Email Reports

Written by Maja
Updated over a week ago

6. Targets

6.1. Define & track

Written by Maja
Updated over a week ago

7. Settings

7.1 General

Written by Maja
Updated over a week ago

7.3 Automated sending

Written by Maja
Updated over a week ago

7.4 Survey builder

Written by Maja
Updated over a week ago

7.5 Design

Written by Maja
Updated over a week ago

Voice of the Customer knowledge base

Voice of the Customer- what is it?

Written by Alena Povarova
Updated over a week ago

Customer Effort Score (CES)

Written by Alena Povarova
Updated over a week ago