Flow to enable the feature
On the Automated sending page, enable the “show first question in email” option
The [%questionnaire%] placeholder also works for in-email question
“Preview mode” also works for in-email question
Custom HTML invitation email will not be supported for this feature
2. Make sure that the first question on the questionnaire is a rating question (CSAT/CES/NPS)
If not - On the email, the button will show up instead of the question view (fallback)
3. Distribution: It will only show for CA questionnaire (distribution to CA questionnaire)
If other distribution, the button will show up
Behaviour in details
On the platform:
1.1 Automated sending page:
The toggle needs to be activated on the Automated sending page > Edit message.
It is available for ALL messages:
For “Review invitation message” &
“Reminder”:The Public review questionnaire is used
[%questionnaire%] placeholder acts the same as the button (can be placed everywhere on the message)
For other messages:
The questionnaire linked to the message will be used
[%questionnaire%] placeholder acts the same as the button (can be placed everywhere on the message)
1.2 Survey builder:
Must be an NPS, CES, or CSAT question AND first question in the survey
If those conditions are not fulfilled, the button will be shown on the survey instead of the question as a fallback.
If some changes are made to the questionnaire after some emails were sent out to customers with an in-email question, the question will appear on the email, and the redirects will work.
There is a warning message on the questionnaire builder:
2 Email + survey (end-consumer):
2.1 When end-user clicks on a rating:
First question is already filled out on the questionnaire
Focus is on the second question (or sub-question)
2.2 Design: