Customer Alliance

Stewart Taylor-McLaughlin

Learn more about the Customer Alliance platform

Customer Alliance User Guide 

1.1 Access to the platform

1. Introduction to Customer Alliance

2.1 User settings

2. Main Menu Navigation

3.1 My KPI's

3.2 General overview

3. Dashboard

4.1 Statistics

4.2 Alerts

4.3 Distribution

4.4 Competitors

4.5 Text Analytics

4.6 Tripadvisor ranking

4.7 Questionnaire

4. Analytics 360

5.1 My Customer List

5.2 Email Subscribers

5.3 Blocklist

5. Communications

6.1 Stream

6.2 In-web/app surveys

6. Reviews

7.1 Export

7.2 Email

7. Reports

8.1 Targets

8.2 City Ranking

8. Define & Track

9.1 General

9.2 Distribution

9.3 Automated Sending

9.4 Survey Builder

9.5 Design

9.6 To-dos

9.7 SMS Packages

9. Settings

Careers

Imprint

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