Customer Alliance User Guide | Customer Alliance Help Center

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Customer Alliance User Guide

Customer Alliance User Guide

Learn more about the Customer Alliance platform

1. Introduction to Customer Alliance

1.1 Access to the platform

2. Main Menu Navigation

2.1 User settings

3. Dashboard

3.2 General overview

4. Analytics 360

4.3 Distribution

4.4 Competitors

4.5 Text Analytics

4.6 Tripadvisor ranking

4.7 Questionnaire

5. Communications

5.1 My Customer List

5.2 Email Subscribers

6. Reviews

6.2 In-web/app surveys

7. Reports

8. Define & Track

8.2 City Ranking

9. Settings

9.2 Distribution

9.3 Automated Sending

9.4 Survey Builder

9.7 SMS Packages